How we collect, use, and protect your personal information
EKKERD.COM ("we", "us", or "our") operates https://ekkerd.com (the "Site"). We are committed to protecting your privacy in accordance with South Africa's Protection of Personal Information Act (POPIA).
We may collect the following personal information when you use our Site:
We use your personal information for the following purposes:
Process and fulfill your orders, including delivery and payment processing
Respond to your inquiries and provide technical assistance
Analyze usage patterns to improve our products and services
Send order confirmations, delivery updates, and service notifications
Comply with legal obligations under South African law
Your data is never sold to third parties for marketing or any other purpose.
We may share your information only with:
As a South African consumer, you have the following rights regarding your personal information:
Request a copy of the personal information we hold about you
Request correction of inaccurate or incomplete information
Object to the processing of your personal information
Request deletion of your information (subject to legal requirements)
Exercise Your Rights: To make a request regarding your personal information, please contact us at [email protected]. We will respond within 30 days as required by POPIA.
We implement industry-standard security measures to protect your personal information:
All data transmitted between your browser and our servers is encrypted using Secure Socket Layer (SSL) technology.
Personal information access is restricted to authorized personnel only on a need-to-know basis.
We conduct regular security assessments and updates to maintain the integrity of our systems.
Payment processing is handled by PCI-DSS compliant partners. We never store full card details.
Our Site uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us:
Managing Cookies: You can manage cookie preferences in your browser settings. Note that disabling certain cookies may affect site functionality.
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.
Our Site is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately at [email protected].
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a new "Last Updated" date.
We encourage you to review this policy periodically. Your continued use of our Site after any changes constitutes your acceptance of the updated policy.
For significant changes, we may notify you via email or a prominent notice on our Site.
If you have any questions about this Privacy Policy or wish to exercise your rights under POPIA, please contact us:
If you are not satisfied with our response, you have the right to lodge a complaint with the Information Regulator:
