Our commitment to fair returns and customer satisfaction
Last Updated: 10 July 2025
Your Satisfaction Matters
At EKKERD.COM, we want you to be completely satisfied with your purchase. This Refund Policy outlines your rights under the South African Consumer Protection Act (CPA) and explains how to return products or request refunds.
7 Days
Change of Mind
Return unused items in original packaging
6 Months
Defective Products
CPA implied warranty of quality
5-10 Days
Refund Processing
After item inspection
1
Cooling-Off Period (Change of Mind)
CPA Section 44
Under the Consumer Protection Act, you have the right to return goods purchased online within a cooling-off period, even if there is nothing wrong with them.
7-Day Return Window
You may return products within 7 days of delivery for a full refund (less original shipping costs), provided:
The item is unused and in its original condition
All original packaging, accessories, and manuals are included
All seals and tags are intact
You provide proof of purchase (order confirmation or receipt)
Note: Return shipping costs for change-of-mind returns are the responsibility of the customer unless otherwise agreed.
2
Defective Goods
CPA Section 56
Under the CPA's implied warranty of quality, you are entitled to return defective goods within 6 months of purchase for a repair, replacement, or refund.
Your Options for Defective Products
Repair
We'll fix the defect at no cost to you
Replacement
Receive a new item of the same type
Refund
Get your money back in full
What qualifies as defective? A product is considered defective if it:
Does not work as intended or advertised
Has a manufacturing fault or material defect
Is unsafe for its intended purpose
Does not match the description or sample provided
Important: Defects caused by misuse, accidental damage, unauthorized modifications, or normal wear and tear are not covered under this warranty.
3
Return Conditions
To ensure a smooth return process, please ensure the following conditions are met:
Original Packaging
Item must be returned in its original box with all protective materials
Complete Contents
All accessories, cables, manuals, and bundled items must be included
Proof of Purchase
Order confirmation email, invoice, or receipt is required
Return Authorization
Contact us first to receive a Return Merchandise Authorization (RMA) number
